As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.  You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

1. All returns must be within 14 days or returns process started from purchase date.
2. Please ensure all items are packaged securely and arrive back to us in their original packaging, unused state. We reserve the right to deny any item that does not meet these requirements.
3. Once your return has been processed, you will receive a confirmation email from our team.
4. Final Sale items cannot be returned for a refund unless deemed faulty.

Shipping 

1. Shipping time may vary according to Posting time frames and zones and does not include order processing time.
2. All orders are processed Monday to Friday from 6:00 am - 5:00 pm AEST. Excluding public holidays.
3. Tracking advice will be sent to your email once your order has been dispatched.
4. Orders can take up to two business days to process before being shipped; this may be longer if there is a huge promotion taking place.
5. In some cases, we may need to contact you before your order can be shipped.
6. To ensure there is no delay, please respond to any email/phone call from our Customer service team.
7. ALL International orders may be subject to customs inspections and import taxes unique to your country, based on items being over a certain value set by your local authority.
8. This is not within our control, and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.